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How do people power resilience in an ever-evolving world?

When their employees have the skills and support to continually adapt, governments are better able to meet residents’ needs and sustain a stable society.

People — Workforce

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Governments face an evolving skills landscape and the impacts of an ageing workforce. To thrive, they must help their people learn new skills quickly and rethink roles and pathways — so their workforce can absorb change and deliver better outcomes for residents.

If you want to attract investment and future-proof your economy, you need to upskill your citizens. That includes helping them develop three key skills: critical thinking, empathy and the ability to keep learning.

Josie Cluer
EY Global Government & Infrastructure Workforce and Citizens Leader

Developing leadership competencies for a changed world

Organizations need to rethink how to develop leaders who can turn disruptions into opportunities amid greater volatility and uncertainty.

Lessons from around the world: Blog series on “The skills reset”

In this four‑part series, Josie Cluer explores how governments are strengthening their workforces to keep delivering public value in changing times. Through global examples, Josie shows how governments are attracting, recruiting and developing vital early career talent. She considers how offering a digital-first culture and progression opportunities, along with high-impact work, is helping to address fierce competition for digital skills. And she ends with two shifts governments can make: using systems leadership to connect and solve problems across boundaries and accessing the right skills at the right time to build adaptability. Click on the blog titles to read more:

Making public sector early talent schemes future-fit

To compete for digital talent, the public sector needs more than better pay

Mission-driven government needs systems leadership

Why adaptability is less about headcount and more about capability

People — Residents

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Technology can help deliver a resilient, inclusive society when budgets and headcounts are shrinking. But real public value comes from combining it with creativity, strong policy frameworks and partnerships that support staff while meeting residents’ needs.

When governments combine human-centered design, technology and partnerships, they can respond faster to need, strengthen social outcomes and sustain trust — even during prolonged periods of uncertainty.

Jessica Chamba
EY Global Human Services Leader

Using music to help reduce reoffending

An innovative rehabilitation and education program, InHouse Records, is using music to give people in the UK prison system skills, confidence and pathways to work. The program improves the long-term prospects for prisoners on release and dramatically reduces reoffending. Find out how it helped InHouse Records Co-director Carl Corbin turn his life around.

Putting people and place at the heart of local government

The UK’s Local Government Reorganization isn’t only about efficiency and cost-saving. It’s also about building stronger relationships with communities to meet their specific needs while making better use of resources.

AI is for all ages

As AI adoption grows, so does the need for older generations to understand and use it safely and confidently. By working with partners, the AI for All Generations initiative — part of the EY Ripples corporate responsibility program —
aims to expand AI literacy among adults aged 60+.

Future-proofing social services in Europe

How can social service organizations meet rising demand when their workforces are dwindling? Experts from EY and the European Social Network (ESN) share tried-and-tested strategies for building resilience in the sector.